WHAT WILL YOU BE DOING?
- Manage query channels for the International Service Delivery Team and ensure responses are provided by members of the are conducted within SLAs
- Ensure sponsorship letters are successfully sent to students
- Track and maintain records on enhanced credibility checks as required
- Maintain standard operating procedures for the team, ensuring accuracy and version control are closely monitored
- assist production of performance reports by identifying trends from queries
- assist with data quality checking and cleansing to ensure data is recorded accurately in systems.
- assist with the production of a range of ad-hoc and standard data analysis reports
- minute, document and track minutes and actions from meetings as required by the International Service Delivery Manager and Head of International Service Delivery.
- engage in any other duties relevant to the role as and when required
Educated to degree level or relevant work experience
Computer literate with experience of Microsoft Word, Excel and CRM systems
Ability to work with speed and accuracy
Outstanding attention to detail
Commitment to, and responsibility for, meeting strict deadlines
Able to build good working relationships across all levels
Able to work in a fast paced and pressured environment